SIT. FIT. AND BE RECOGNIZED
CONGRATULATIONS TO THE 2019 & 2021 SERVICE AWARD WINNERS!
It’s been five years since Footwear Insight created the Gold Medal Service Awards to recognize and honor the incredible, vital work that independent shoe shops across the country do every day. We know how hard you work to make your customers’ lives better, and we wanted to give the stores that go above and beyond the recognition they deserve.
Because the stakes have never been higher.
As competition proliferates, the in-store experience — the expertise, the fit, the selection, the personal touch — is what gives footwear independents their greatest advantage.
We see it. Stores see it. And so do brands.
“Sit-and-fit comfort independent stores are the heart and soul of the industry, and are our absolute bullseye,” David Kahan, CEO of Birkenstock Americas said.
“OS1st is dedicated to the independent market for a lot of reasons but the service and customer satisfaction levels in the channel never cease to amaze me,” said Josh Higgins, president of ING Source Inc., parent company of OS1st Socks. “The channel fits perfectly for what we are trying to accomplish with our ‘Socks with Purpose’ program: We are both actively trying to help people live a more active, healthy lifestyle.”
That’s why we launched the awards in 2015. And we’re thrilled to say that service has never been better.
This year, we have the largest number of first-time inductees we’ve ever had — and as many inductees as we’ve ever had. On pages 31 and 32, we profile some of the very, very best: Five stores of the 120 we shopped notched perfect scores (or yes, even better than perfect — see page 40 for the criteria).
There are only 10 stores who have earned a Gold Medal Service Award for all of the past five years, and we asked them for their secrets. The result is a step-by-step guide to making that award-winning service — the kind that drives sales and wins lifelong loyalty, an everyday habit in any shop.
(And if you’re just eager to get to the scores, we get it — you’ll find the complete list of Gold Medal Service Winners on page 44.)
Here’s to great service — and to the shops that set the standard.
Our Top Ten Most Popular Brands
Alegria Shoe brand is a line of stylish boots and sandals made in china. The Company was founded on Oct 8, 2001, with the headquarters region on East Coast, Southern US. Alegria Shoe brand is a famous brand for Footwear in the United States. They have over 200 employees from diverse backgrounds representing all areas of expertise in the U.S. and China. Alegria by PG Lite® has been recognized by the American Podiatric Medical Association (APMA) and earned the Seal of Acceptance on selected styles in recognition of the Company's commitment to health and comfort. The shoe brand offers a wide variety of solutions specially designed for men, women and children. They provide you with a great choice of boots, mules and slip-on shoes. Alegria has high quality materials that make every product durable and comfortable. Mount Dora's Store is proud to offer Alegria Footwear that will protect your feet while allowing the proper movement and support they need.
Dansko is a footwear brand located in Pennsylvania, USA. The Company was founded in 1990 by a family of Norwegian immigrants from Norway. Their shoes are designed to endure long work hours and then be worn regularly. Dansko focuses on providing their customers with quality, comfort shoes in both wayfarer and classic designs. The Company prides itself in creating accessories that help its customers look and feel great without sacrificing comfort, whether at the office or at home for leisure activities. They are well known for their women's shoes and mules. Dansko shoes are worn by people all around the world because of their great supportive designs as well as their comfort and durability. Dansko is also known for offering stylish, high-quality women's sandals that you can wear throughout the year. They are available at our store in many different types of designer styles.
Skechers is a multinational footwear brand headquartered in Manhattan Beach, California. The brand was founded in 1992 and is publicly traded on the NASDAQ exchange. Skechers designs, develop and markets a range of lifestyle footwear and apparel products for women, men, and kids. Skechers is known for its innovative designs and styles that attract many customers. They offer Footwear to fit different needs, such as hiking and casual shoes. Skechers makes an excellent choice for people who want to take their appearance to the next level with stylish, fashionable Footwear for all occasions. You will love wearing the shoes from this brand because of their durability and comfort features. Another reason you should consider shopping at Mount Dora's Store is that they offer many shoes suitable for men and women alike, including many pairs from Skechers' collection of products.
Founded in the Black Forest region of Southern Germany in 1874, Rieker originally produced shoes for the affluent citizens of Northern Italy. The company soon gained a reputation for quality and has built itself into a household name in Central Europe. The company has been family owned for 5 generations and its commitment to quality and style has ensured continuous growth for 30 years. At the beginning of the 1970's new headquarters were set up in Switzerland and production moved away from Europe. Today Rieker employs approximately 20,000 people, especially in Morocco, Slovakia, Tunisia and Vietnam, where the company's own production facilities are located. We provide Rieker shoes and accessories to around 9,000 independent retailers, mainly in Europe. Rieker antistress footwear is unique. To maintain the integrity of its special constructions, together with the flexibility to respond quickly to fashion trends, virtually everything Rieker sells is made by Rieker.